Client Success Manager IT

remote typeLocation Based JoblocationsGorinchemtime typeFull timeposted onPosted 30+ Days Agojob requisition idJR0006305

We offer you an Ocean of Possibilities. Join our family.

We’re everything ship. Are you?What we’re made of. We’re made for ships. To design them, build them, finance them and care for them throughout their life. Defined by our values of stewardship, craftsmanship, fellowship and entrepreneurship, we’re everything ship. We’re on a mission to help our clients harvest the oceans of possibilities presented by our waters – for the generations to come. To achieve our goal, we need people who share our vision and drive.
At Damen Digital Solutions, we provide data-driven software solutions for shipowners, enabling them to operate their vessels more efficiently and achieve their sustainability goals. With Damen Triton, we analyze operations and report on performance, offering insights into fuel consumption, emissions, and route optimization. This helps shipowners make their fleets more sustainable and profitable.
For more information about our Damen Triton System: https://www.damen.com/en/solutions/damen-triton

The Role:As a Client Success Manager, you will focus on clients of Damen Digital Solutions, internal and external Damen customers. Your responsibilities will include supporting users in configuring Damen Triton to meet their needs, explaining Damen Triton through training and introduction sessions, and organizing feedback loops with our sales and development teams. You will play a central role in the Damen Triton user experience by providing broad support to clients.

You will act as the link between technical development teams, project managers, sales managers, and customers. You will advise the management and IT team about customer needs. You thrive on taking the initiative to improve our customer support activities. As a Client Success Manager, you should excel in communication and relationship management. While it’s good to have an interest in digitalization, ICT, and the shipping industry, your communication skills are the most important.
Key Accountabilities:

• Organizing and executing configuration and introduction meetings with customers.
• Setting up feedback loops with customers and our technical teams.
• Building customer relations by supporting them in using and configuring our digital products.
• Determining customer requirements and relating these to the Damen Digital Product Portfolio.
• Increasing retention rates on Damen Triton services.
• Setting up and (partly) executing training & education methods for customers.
• Supporting our marketing team in effective communication and promotion activities.
• Controlling the subscription planning and status via our ERP tooling.
  

Skills & Experience:We’re looking for pioneers who dare to innovate and take ownership. To be successful, you bring:

• Experience with a commercial mindset.
• Able to advise the management and IT team about customer needs.
• A good understanding of data platforms or digital products and services.
• The ability to educate and motivate customers in their digitalization journey.
• The ability to translate customer needs to existing solutions.
  
  

What We Offer:We want to make sure you are happy in your role, so we will support you to develop yourself in this position. We are a growing organization where innovation is the driving force. Entrepreneurship is in our DNA, and that's why we continue to grow and innovate and offer plenty of opportunities. All you have to do is grab them.

• 42 Annual holidays (27 + 13 ADV + 2 compensation).
• Personal guidance, freedom, varied work and a work environment where your opinion counts.
• An excellent benefits package tailored to your experience and education level.
• A dynamic international working environment focusing on technology and innovation.
• Working from home possible 1-2 days a week.
• An active social environment in terms of business culture, events and sports.

If you feel you share our values and passion, then we’d like to see what you’re made of. Who knows – maybe we’re made for each other? Get on board!

#LI-LJ1

Recruiter:

Leon Joziasse

Email:

leon.joziasse@damen.com

Please apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.